Working at Cascade (Cohen House)
55 Norwich Road, Norwich, NR5 0EQ
Operated by Cascade (Cohen House) Limited
8 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Great training where staff feel well supported and proactive safety practices, but no registered manager in post and past high staff turnover hold it back."
Safety & Risk
8/10
✓
Staff managed risks to people in a proactive and collaborative manner. Their approach included a positive and individualised approach to risk taking.
Staff Culture
6/10
✓
Morale was high and there was a positive and enthusiastic energy. The management team engaged in continuous learning and were keen to continue to develop the service.
Staffing Levels
6/10
✓
The manager had identified that high staff turnover had been an issue in the service. They provided us with an insightful and reflective account of the actions the service had taken, and were still taking, to address this issue.
Training & Dev
8/10
✓
Staff told us they felt well supported by the management team and provider. They spoke positively about the training provided. One staff member said, 'I don't think I've ever worked in a company with so much training. They book us on to any training we want'.
Management
3/10
✕
A registered manager was not in post. This means that the provider had sole legal responsibility for how the service was run and for the quality and safety of the care provided.
Programmes
6/10
✓
One relative and two health and social care professionals we spoke with raised minor issues regarding how people were supported to engage in meaningful community activities. They felt this was an area in which the service could develop.
Points to consider
No permanent manager registered, so the provider runs the home instead.
A registered manager was not in post. This means that the provider had sole legal responsibility for how the service was run.
Staff turnover was high before and they are still working to fix it.
The manager had identified that high staff turnover had been an issue in the service.
Community activities need more development to get people out more.
One relative and two health and social care professionals we spoke with raised minor issues regarding how people were supported to engage in meaningful community activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews