Working at Casarita
270 Fakenham Road, Norwich, NR8 6AD
Operated by Liaise (East Anglia) Limited
7 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff receive strong training and show passion for residents, but weak management oversight and limited activities due to busy staffing hold it back."
Safety & Risk
4/10
!
Each person had detailed risk assessments in place, however we could not be assured these had been reviewed regularly and were up to date with current information.
Staff Culture
6/10
✓
Staff spoke with passion and enthusiasm about the people they supported. All staff spoken with were knowledgeable of people, their needs, likes and preferences.
Staffing Levels
5/10
!
Staff appeared to be busy throughout the inspection with limited time to sit and engage with people in activities; use of consistent agency staff to support adequate staffing levels.
Training & Dev
6/10
✓
Staff undertook a robust induction process and were confident in their role. The staff skills and knowledge was checked by the registered manager to ensure they were safe in their practice.
Management
3/10
✕
There was not evidence of effective systems in place to support provider governance and oversight to drive change and sustain improvement.
Programmes
3/10
✕
Staff appeared to be busy throughout the inspection with limited time to sit and engage with people in activities.
Points to consider
The registered manager was not on site and company oversight is weak, so problems take time to fix.
At the time of this inspection the registered manager was absent from the service and management support was being provided by a sister home. There was not evidence of effective provider governance and oversight.
Staff are busy and use agency workers, so there is limited time for activities with residents.
Staff appeared to be busy throughout the inspection with limited time to sit and engage with people in activities. Staff told us there was use of consistent agency staff to support adequate staffing levels.
Risk assessments are outdated and cleaning is not always consistent, raising safety concerns.
One person's positive behaviour care plan was last reviewed in May 2020. We were somewhat assured that the provider was promoting safety through the layout and hygiene practices of the premises.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews