Working at Casa Mia Care Home

Staff understood their responsibility to safeguard people from harm and had a good understanding reporting concerns both within and outside the home. Where risks associated with people's health and wellbeing had been identified, there were plans to manage those risks.

Staff were highly motivated and passionate about the care they provided... Staff felt extremely valued. One staff member told us, 'The management care about our well-being, and want good work life balance.'

There was a low staff turnover and people were supported by enough staff to meet their physical and social needs. One person told us, 'Yes I feel supported, there's one to one staff and its always been the same staff.'

Staff told us the provider proactively ensured they had many opportunities to further develop their skills and knowledge. Staff felt supported and valued by the provider and they prided themselves on providing high quality care.

People, relatives and staff agreed the service was extremely well managed and Casa Mia was an exceptionally caring home. Everyone consistently praised the skills of the management team and emphasised they were motivated to provide an exceptional service.

People thoroughly enjoyed living at Casa Mia as the range of activities were developed by them... including walking groups, relaxation, swimming, gym, breathing exercises, gardening and stretching classes... rehabilitation workshops.