Working at Casa di Lusso
Bower Lane, Bridgwater, TA6 4GU
Operated by N. Notaro Homes Limited
90 bedsNursing homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"Regular training and safe medicines management impress, but staffing shortages especially nights and limited activities cause stress and boredom."
Safety & Risk
6/10
✓
Medicines were safely managed, staff had received training and had their competency assessed regularly. There was a clear process for reviewing accidents and incidents, ensuring appropriate staff responses and identifying trends.
Staff Culture
5/10
!
Staff we spoke with spoke positively about the people they supported and demonstrated effective teamwork. However, some staff raised concerns about being unable to provide the level of support they felt was needed due to staffing levels.
Staffing Levels
4/10
!
We received feedback from 19 staff, 17 raised concerns about the staffing levels. Most concerns were raised about the staffing levels at night and a reduction in housekeeping.
Training & Dev
6/10
✓
Staff received regular and relevant training, this included training for registered nurses to manage people’s clinical needs. Staff received effective support and supervisions.
Management
4/10
!
Several staff expressed dissatisfaction with the speed of the new provider’s changes and raised concerns about the communication from them.
Programmes
3/10
✕
People reported limited engagement and boredom. The regional director acknowledged ongoing work was being undertaken to improve activities at the home with the activity team.
Points to consider
No real activities team delivering much, residents bored so your shifts would mostly be basic care tasks.
People reported limited engagement and boredom. The regional director acknowledged ongoing work was being undertaken to improve activities at the home with the activity team.
Staff say numbers are too low especially nights, feels unsafe and rushed at times.
Staff reported reductions in staffing levels, particularly at night, impacting safety. We received feedback from 19 staff, 17 raised concerns about the staffing levels.
New bosses changing everything too fast with poor communication, leaving staff stressed.
Several staff expressed dissatisfaction with the speed of the new provider’s changes and raised concerns about the communication from them. Most staff told us changes had been brought in too quickly which had caused a lot of stress and anxiety.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews