Last updated: 10 February 2026
"Staff feel valued and well supported with good training and strong management, but some feel stretched by staffing levels and long day shifts."
The management team had a proactive and positive culture of safety... Lessons were learnt to continually identify and embed good practice. The registered manager held daily meetings with senior staff to discuss any incidents.
Staff felt valued and well supported. Some staff raised concerns about the length of day shifts. The provider was reviewing this following staff feedback... Every staff member we spoke with recommended Cary Brook as a good place to work.
Staff had mixed views about staffing levels in the home. Some staff said there were enough staff, others said they felt at times more staff would be helpful. We found people were supported by enough staff to meet their assessed needs.
Staff were well supported and well trained. One staff member said, “I have done the care certificate, manual handling, nutrition, autism training, safeguarding, and infection control. Training is good. Every day I feel like I am learning.”
The registered manager was very experienced in managing care services and led by example. People, relatives, and staff were complimentary about how the management team ran the service and the improvements they had made.
There were 3 activity co-ordinators who worked in the home to organise and run the activity programme. This was wide ranging, including people going out on trips and outside entertainers coming into the home... craft sessions, baking, flower arranging.
Staffing is enough to meet needs but some staff say they feel stretched at times and day shifts are too long for dementia care.
Staff had mixed views about staffing levels in the home. Some staff said there were enough staff, others said they felt at times more staff would be helpful... Many staff felt long days were too long to care for people living with dementia.
Activities programme has good variety with trips, crafts and events run by 3 coordinators but no specialist therapeutic approaches or innovative methods.
There were 3 activity co-ordinators who worked in the home to organise and run the activity programme. This was wide ranging, including people going out on trips... craft sessions, baking, flower arranging, and celebrating annual events.
Training covers specialist topics like autism alongside basics with regular supervision but no funded qualifications or career development paths mentioned.
Staff were well supported and well trained. One staff member said, “I have done the care certificate, manual handling, nutrition, autism training, safeguarding, and infection control.” Formal supervision meetings with staff and regular staff meetings were held.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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