Working at Carville Road
52 Carville Road, Wallsend, NE28 6AB
Operated by Voyage 1 Limited
12 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"A friendly team culture and supportive management make staff feel valued, but basic activities and adequate staffing hold it back."
Safety & Risk
7/10
✓
Systems were in place to safeguard people from the risk of abuse. Staff understood their role in how to protect people. Staff told us they were confident in the actions to take if abuse was suspected.
Staff Culture
8/10
✓
One staff member told us, 'I'm proud of the staff team and how friendly we are and how we can all work together... It's like my second family here.'
Staffing Levels
5/10
!
There were enough staff deployed to meet the needs of people.
Training & Dev
5/10
!
A training programme in place which was relevant to the needs of people. Training the provider had deemed mandatory was provided to staff.
Management
7/10
✓
Staff told us the registered manager and deputy were approachable and they felt valued and well supported.
Programmes
4/10
!
Meaningful activities were available for people. Staff explored opportunities for people which were relevant to them and their likes. In addition, staff supported people to attend social events.
Points to consider
Just basic outings and social events, no dedicated activities coordinator or varied programme to make days more interesting.
Meaningful activities were available for people. Staff explored opportunities for people which were relevant to them and their likes. In addition, staff supported people to attend social events.
Staffing is adequate but nothing special, no info on low agency use or stable long-serving team.
There were enough staff deployed to meet the needs of people.
Only standard mandatory training and care certificate, no specialist courses or funded qualifications for career growth.
A training programme in place which was relevant to the needs of people. Training the provider had deemed mandatory was provided to staff. Staff completed the care certificate training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews