Working at Cartmel Grange

During the assessment we identified some concerns with the management of risks in the environment and with the management of medicines. These were addressed by the provider and registered manager straight away and they provided evidence of how they did this.

People and staff told us they felt there were plenty of staff available. A staff member told us, “There are always enough staff, and we get time to spend doing things and talking with people whenever they want to.”

We noted from the training matrix for E-learning, some topic areas needed to be completed or refreshed. However, we found that some staff supervisions had not been completed as regularly as per the provider’s procedures.

Staff felt very supported by the registered manager and were able to report concerns and said they were listened to. The registered manager worked with the local community to deliver the best possible care and were receptive to new ideas.

The service provided a variety of activities to keep people physically and mentally active. One person said, “If you want to have an activity everyday there is always something to do. It’s lovely to be active.” A relative told us, “The home is good at keeping residents involved in something. Outside people come to the home which keeps people connected to the world or at least locally.”