Working at Carter House
1-2 Farnham Gardens, London, SW20 0UE
Operated by Country Court Care Homes 2 Limited
46 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable managers have created an open culture and boosted morale with safe medicines handling, but adequate staffing lacks low turnover and training is standard."
Safety & Risk
8/10
✓
The service's medicines systems were now well-organised, and people received their prescribed medicines safely. No medicines related handling errors had occurred at the care home in the last 12 months.
Staff Culture
7/10
✓
Staff told us the new management team had created a very open and inclusive culture at the care home, which had improved staff morale. Staff morale was very low this time last year, but all the new managers we've had since have done a good job making Carter House a happy place to work again.
Staffing Levels
6/10
✓
We were assured the provider's staffing levels and recruitment systems were adequate. There were enough staff to meet people's needs and wishes.
Training & Dev
6/10
✓
Per 2021 comprehensive inspection: Staff had the right mix of skills... mandatory for all new staff to complete a comprehensive induction programme that was mapped to the Care Certificate.
Management
7/10
✓
The new manager and her deputy manager were both clear about their roles and responsibilities... People living at the care home and staff working there were complimentary about the way the management team ran the service, and how approachable they all were.
Programmes
6/10
✓
Per 2021 comprehensive inspection: The service had recruited a new activities coordinator... use of a portable electronic interactive device... 'Magic table'... arranged for one person to attend art classes.
Points to consider
Staffing is adequate with enough staff on shifts, but no details on low staff turnover or no agency use to make workloads really easy.
We were assured the provider's staffing levels and recruitment systems were adequate.
Only standard training like induction and basic topics such as dementia awareness, no specialist courses or funded qualifications.
Per 2021 comprehensive inspection: mandatory for all new staff to complete a comprehensive induction programme that was mapped to the Care Certificate. In addition, staff had completed up to date training in dementia awareness, moving and handling.
Activities programme has a coordinator and things like magic table games and art classes, but no specialist named programmes or partnerships.
Per 2021 comprehensive inspection: The service had recruited a new activities coordinator... 'Magic table'... art classes at the care home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews