Last updated: 9 February 2026
"Staff feel supported by approachable managers in an open culture with enough staffing and good training, but medicines safety issues and limited activities need improvement."
People's medicines were mostly managed safely. However, some information to support staff was not always available... there was minimal evidence to support the monitoring and analysing of accidents.
Morale within the service was good and the culture was open and relaxed. Staff described an open and honest culture where people and relationships mattered.
People had support from safely recruited staff and there were enough staff on duty. Staff said, 'We have more than enough time to spend with people'.
Staff received a comprehensive induction to prepare them for their role, ongoing training... specific training in relation to people's individual assessed needs. For example, dementia and diabetes.
People and staff spoke positively about the management of the service. Staff told us they felt listened to and that the registered manager was approachable.
People were offered opportunities to engage in social activities. For example, we saw a well attended game of bingo taking place during inspection.
Some medication instructions are missing and accident records are not fully checked for patterns.
Instructions for medicines which should be given at specific times were not always available... there was minimal evidence to support the monitoring and analysing of accidents, incidents or falls.
Only basic events like bingo and a summer fair, so the role is mostly routine personal care.
People were offered opportunities to engage in social activities. For example, we saw a well attended game of bingo... organising a summer fayre open to the local community.
Staffing is adequate but nothing special, with no details on staff staying long-term or low agency use.
There were enough staff on duty... Staff were available when people needed them during our visit.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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