Last updated: 10 February 2026
"Thorough training with regular supervisions and strong infection control, although staff seem rushed despite adequate numbers."
2021 targeted IPC inspection: provider had made required improvements, no longer in breach of regulation 12; assured on all infection prevention and control measures.
Per 2019 comprehensive inspection: atmosphere described as 'cheerful' and 'friendly'; staff interacted respectfully and in a friendly manner.
Per 2019 comprehensive inspection: there were enough staff on duty to meet the needs... A family member commented that while staff were very busy and "always seemed rushed".
Per 2019 comprehensive inspection: thorough induction programme... staff encouraged to develop specialist knowledge... to become champions... supervisions completed regularly.
Per 2019 comprehensive inspection: People who used the service, staff and relatives felt the registered manager was approachable.
Per 2019 comprehensive inspection: two well-being coordinators organised activities... range of activities and outings... intergenerational project work with local college and primary school.
Staff numbers are adequate but relatives say staff always seem rushed and busy.
A family member commented that while staff were very busy and "always seemed rushed" they were always patient and "took time" with their family member.
Activities are regular with coordinators and some variety like outings and intergenerational projects but no specialist or innovative programmes.
There was a range of activities and outings... singing, reminiscence activities and games... involved in intergenerational project work with local college and primary school.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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