Last updated: 10 February 2026
"Staff feel well supported in an open culture with skilled management and regular training, but staffing gets stretched during incidents and resident matching causes upsets."
Risks were well managed including risks associated with medicines. Staff knew how to raise safeguarding concerns. Relatives had no concerns about people’s safety.
There was an open culture at the service. Staff felt comfortable raising concerns and were confident they would be listened to. Staff told us they were well-supported by management.
The service was fully staffed and some of the staff had worked at the service for a long time so people were able to get to know staff and form positive relationships.
Training was regularly updated and competency checks completed. Staff received regular supervisions and training to help ensure they were able to support people in line with their needs.
Staff told us the registered manager and deputy manager were skilled and knowledgeable about the day to day running of the service. Staff felt well supported and comfortable approaching leaders for advice and guidance.
Activities were varied and reflected people’s interests. People attended community events and groups. One person enjoyed using a sensory garden room.
Staffing is enough day to day but feels stretched when one person gets distressed and risky.
Staff told us they felt more staff were needed at these times to keep everyone safe. The registered manager said they had applied for additional funding to support this.
Matching new residents with current ones is not fully robust, leading to incidents that upset people.
Processes to assess people’s compatibility before someone moved into Carrick were not robust and did not minimise the risks associated with people’s needs negatively impacting on each other.
Debriefs after incidents are not always done quickly, so learning takes longer.
However, we found these debrief sessions were not always completed in a timely manner.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp