Working at Carr Gate
Lawns Lane, Wakefield, WF2 0QU
Operated by Visionary Care Ltd
65 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Effective governance and strong safety practices, but low staffing levels causing resident waits and mixed culture feedback hold it back."
Safety & Risk
8/10
✓
Accidents and incidents were reviewed by the registered manager and a root cause analysis was completed for more complex incidents. Lessons learnt were shared with staff in varied ways including through 1:1 supervision and staff meetings.
Staff Culture
5/10
!
Feedback about the culture of the service was varied. The registered manager was in the process of completing an action plan to address feedback following recent people, relative and staff surveys.
Staffing Levels
4/10
!
Feedback from most people, relatives and staff indicated staffing levels were low. Some people we spoke to told us they waited periods of time for staff to support them, varying from 10 minutes to half an hour.
Training & Dev
/10
✕
Management
6/10
✓
The provider and registered manager had effective governance processes in place to review the quality and performance of the service and staff.
Programmes
/10
✕
Points to consider
Staffing levels are low so residents wait 10 to 30 minutes for help and some units feel stretched even with residents needing two carers to move them.
Feedback from most people, relatives and staff indicated staffing levels were low. Some people we spoke to told us they waited periods of time for staff to support them, varying from 10 minutes to half an hour. We found on one unit, 11 people required 2:1 support with moving and handling needs and an additional 3 people whose moving and handling needs sometimes required 2 staff. This unit was staffed with 2 carers, 1 senior and 1 nurse.
Culture gets mixed reviews from staff, residents and families so it does not feel like a strong supportive team yet.
Feedback about the culture of the service was varied. The registered manager was in the process of completing an action plan to address feedback following recent people, relative and staff surveys.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews