Working at Carpathia Grange

Risks in people’s care had been assessed and were regularly reviewed. Staff were quick to identify any changes or deterioration in a person’s health or wellbeing and to seek support. There were clear systems to underpin a proactive culture of safety.

Staff felt extremely well supported. They felt they could make a positive contribution to people and to the service and were valued as part of the team. One staff member told us, “We are all respected in the team”.

Staff were satisfied with the staffing levels and that people were supported by a consistent staff team who knew people. One staff member told us, “It is mainly permanent staff. Staff will come and cover rather than use agency.”

Staff were recruited safely and had access to wide ranging training with considerable opportunities and support for further professional development. Staff spoke enthusiastically about opportunities to further their learning.

There was a strong and visible management team who led by example and promoted learning. Staff were supported to perform their duties to a high standard and encouraged to further their professional development.

Relatives and staff spoke enthusiastically about the ‘Namaste care’ programme introduced to support people living with dementia, saying it had improved people’s wellbeing, reduced restlessness and increased engagement.