Working at Carolyne House

Proactive safety culture with learning from incidents, but some care plans and risk assessments lacked detail, e.g. no care plan for epilepsy.

There were enough staff to meet people’s needs; people told us, “There is always someone around to help me,” but not all references had been verified.

Staff received the correct training and supervision; “Staff were encouraged to develop their skills and were supported to attend training courses to obtain nationally recognised qualifications.”

Wishing tree led to trips like China Town, bus tours, boat trip on Thames, ice skating, roller coaster, O2 climb; summer fete, church visits, drag act arranged.