Working at Caroline House
191 London Road, Horndean, PO8 0HJ
Operated by Dolphin Homes Limited
9 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Supportive leadership and strong training create a positive culture for staff, although activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Per 2020 comprehensive inspection: The provider had robust procedures in place to investigate the cause, learn lessons and take remedial action... registered manager had good oversight... evidence of trend analysis of incidents.
Staff Culture
8/10
✓
Per 2020 comprehensive inspection: Staff told us they were able to share their ideas and felt listened to... '[Registered manager's name] is really good at listening, he encourages ideas' and 'They've been the most supportive bunch of people, blown me away. So supportive.'
Staffing Levels
7/10
✓
Per 2020 comprehensive inspection: We observed sufficient staffing levels during the inspection and saw staff were unhurried in their interactions with people. Staff confirmed there were sufficient staffing levels; people involved in recruitment via easy read prompts.
Training & Dev
8/10
✓
Per 2020 comprehensive inspection: There was a strong emphasis on training... all staff had completed... mandatory... Specialist training was also provided... regular supervision meetings and an annual appraisal... 'The training is a big part of why I work for this company.'
Management
8/10
✓
Per 2020 comprehensive inspection: The provider had an 'open-door' culture and staff were positive about the registered manager... Staff told us '[Registered manager's name] is really good at listening, he encourages ideas' and worked as part of the team.
Programmes
6/10
✓
Per 2020 comprehensive inspection: People were supported to do activities of their choice and had access to a range of activities including sensory activities, arts and crafts, puzzles, music, shopping, cinema, theatre and bowling.
Points to consider
Activities include crafts, music, puzzles and outings like bowling but no dedicated coordinator or specialist programmes to make the job more varied and creative.
Per 2020 comprehensive inspection: people were supported to do activities of their choice and had access to a range of activities including sensory activities, arts and crafts, puzzles, music, shopping, cinema, theatre and bowling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews