Working at Carolann House
902 Walsall Road, Birmingham, B42 1TG
Operated by JN Healthcare Group Limited
4 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Passionate staff create a positive culture with strong safety practices, but activities lack a dedicated coordinator and management support is only quite good."
Safety & Risk
8/10
✓
2024 targeted inspection (prompted by concerns): No evidence of risk; system for reviewing incidents, safeguarding, restraint; staff trained and confident. Per 2022: Clear safeguarding systems staff knew, risk assessments, safe medicines management, incidents analysed and reduced.
Staff Culture
8/10
✓
Per 2022 comprehensive inspection: Staff member told us 'I really enjoy the team that works here, I feel the staff are very passionate about the service users we have... we have seen all of them come on leaps and bounds.' Families and professionals positive.
Staffing Levels
7/10
✓
Per 2022 comprehensive inspection: Staff and family members told us there was a sufficient number of staff; 'The amount of staff is great.' 'We never have a problem with staff, if one calls in sick another is ready to come in.' Provider recruits safely with DBS checks.
Training & Dev
7/10
✓
Per 2022 comprehensive inspection: Staff received induction with shadowing, training refreshed regularly specific to needs, trained in range of interventions and techniques; regular supervisions. 2024 targeted: staff trained in safeguarding and confident.
Management
6/10
✓
Per 2022 comprehensive inspection: The registered manager promoted a positive culture where they supported and empowered the staff team; a staff member told us 'The support here is quite good.' 2024 targeted inspection: registered manager in post.
Programmes
5/10
!
Per 2022 comprehensive inspection: Registered manager ensured wide variety of activities; people supported to ice skating, cook own meals, engage socially; 'I do lots of activities.' 'Activities are good.'
Points to consider
Varied activities like outings to ice skating and cooking sessions are offered, but no dedicated coordinator or specialist programmes to add creativity to the working day.
Per 2022 comprehensive inspection: The registered manager ensured there was a wide variety of activities available... supported to ice skating... supported to cook their own meals... 'I do lots of activities.'
Management provides competent oversight with a registered manager in place, but staff only describe support as quite good instead of feeling really well supported.
Per 2022 comprehensive inspection: A staff member told us, 'The support here is quite good.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews