Working at Carntyne Residential Care Home
Hencotes, Hexham, NE46 2EE
Operated by Lenore Care Ltd
21 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Proud staff and good leadership with safe medicines and enough staff, but no regular activities programme holds it back."
Safety & Risk
7/10
✓
Medicines were safely managed and administered to people as prescribed. Enough improvements had been made at this inspection and the provider was no longer in breach of regulation 12.
Staff Culture
7/10
✓
One staff member said, 'I'm proud of this place now [Registered manager name] has made it a joy to come to work. It's so different from when you were last here.'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs safely. This had improved since our last inspection and staff confirmed this.
Training & Dev
6/10
✓
Staff training had been refreshed, this included infection control and first aid which had been recommended at the last inspection.
Management
7/10
✓
Staff were positive about how the registered manager communicated with them and staff morale had improved to good levels. Staff told us how their views were listened to and acted upon.
Programmes
4/10
!
the recent opening of a resident shop which had an old-fashioned till and various items for people to purchase. The registered manager and staff confirmed all profits from the shop were going to the resident's fund to support people with trips out or other activities.
Points to consider
No activities coordinator or regular programme, so the job is mostly routine care with just a shop and occasional trips.
the recent opening of a resident shop... support people with trips out or other activities.
Staffing is enough to keep care safe, but nothing special with no info on low agency use or stable long-term team.
There were enough staff to meet people's needs safely. This had improved since our last inspection and staff confirmed this.
Only standard training updates like infection control and first aid, no specialist courses or funded qualifications.
Staff training had been refreshed, this included infection control and first aid which had been recommended at the last inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews