Last updated: 10 February 2026
"Stable staff retention and supportive leadership foster a positive culture, but basic activities and standard training hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Incidents and accidents were reviewed for trends every month... The incidents of falls within the service had reduced.
One staff member told us, “Everyone, from the managers down, is so supportive. You can go to anyone. Staff have such a lot of patience, and I am confident in raising any concerns or asking for advice anytime.” The teamwork here is very good.”
People, their relatives, staff and health care professionals told us that the staffing level at the service was good. One relative told us, “The consistency of the staff is very good, there is no high turnover. Staff know her well because they have been there a long time.” If ever I need to use agency staff, which is rare...
An effective staff training programme was in place, and staff had received the training required to meet their role and responsibilities. A robust induction and probationary period were followed, and all staff benefitted from regular supervision and appraisal.
There was visible and clear leadership in the service. Staff knew who to go to if they needed support to meet people’s needs and told us the registered manager was approachable and supportive. One staff member told us, “I can go into her office anytime and she would listen and support me.”
They also said the service provided interesting activities to keep them physically and mentally active. One person told us, “I like the quizzes. I am kept busy, and I do a fair bit of reading, which I enjoy.” Staff arranged cinema trip for dementia screening.
Just basic activities like quizzes, reading and occasional outings arranged by care staff, no dedicated coordinator or special programmes to make days more varied and fun.
the service provided interesting activities to keep them physically and mentally active. “I like the quizzes. I am kept busy, and I do a fair bit of reading, which I enjoy.”
Only standard training to meet basic job needs plus regular check-ins, no specialist courses or funded qualifications for career growth.
An effective staff training programme was in place, and staff had received the training required to meet their role and responsibilities... regular supervision and appraisal.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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