Working at Carmen Lodge
13 Bushwood, London, E11 3AY
Operated by Forest Residential Care Homes Limited
11 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel respected and supported with effective safety systems, although training lacks specialist courses and staffing details show no focus on stable teams."
Safety & Risk
7/10
✓
Effective systems to protect from abuse and neglect; risks assessed appropriately, good medicines management, systems for learning from accidents and incidents.
Staff Culture
7/10
✓
Staff told us that they felt respected, supported and valued by the management team; 'Staff meetings are very useful, our views are respected, and the manager always values our importance'.
Staffing Levels
6/10
✓
The provider ensured that there were enough staff in place to provide safe care and support to people; proper recruitment checks including DBS completed.
Training & Dev
6/10
✓
Staff received training in assessing risk, health and safety, medicines administration, first aid, food safety, infection control and supporting people with mental health needs; regular supervision and appraisals.
Management
6/10
✓
The registered manager was supported by a deputy manager as well as senior staff; staff told us 'The manager is very supportive, I have regular meetings with them to discuss my personal development'.
Programmes
6/10
✓
Each person had an activity plan and daily notes for outcomes; supported people to go on an aeroplane and visit places abroad.
Points to consider
Staff get the usual required training but no extra specialist courses or help getting qualifications.
Training records showed that staff received training in assessing risk, health and safety, medicines administration, first aid, food safety and infection control and supporting people with mental health needs.
Activity plans and some trips are in place but no dedicated coordinator or special programmes to vary the work.
Each person had an activity plan Also daily notes were in place for staff to record people's outcomes.
Staffing is enough to cover needs but no details on stable teams or avoiding agency workers.
The provider ensured that there were enough staff in place to provide safe care and support to people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews