Working at Carmel Lodge Care Home

Not enough staff on shifts, so even cleaners and admin workers help with personal care and serving meals, leaving everyone stretched.

we observed staff were generally busy with some staff such as domestic staff and administration staff assisting to support people to eat at mealtimes and support with people’s personal care needs.

Managers do not always listen to staff concerns or act quickly on issues like staffing shortages.

We received mixed feedback from relatives and staff about the management of the service, in particular, that managers had not always taken timely action to address issues, such as staffing shortages when concerns were raised.

Medication mistakes like giving drugs that should not be together and missing allergy info on records, plus a missed safeguarding alert.

there was an instance where medicines which should not be taken together was administered to the person at the same time, and in another case, a person’s allergy information was not recorded on their medication administration record (MAR)... an incident which required a safeguarding referral... had not been done.