Last updated: 9 February 2026
"Strong hands-on management, specialist training and robust safety systems, although activities lack innovation and team meetings are poorly attended."
Systems were in place to identify and reduce the risks to people living in the home. People's care plans included detailed and informative risk assessments... Accidents and incidents were analysed by the provider's health and safety team
Staff told us they provided person-centred care and one said, 'I treat people as an individual. Give [name] a cuddle when they are upset.'
Staffing rotas showed staffing levels were appropriate to meet people's needs. People had designated 1:1 and 2:1 time funded either by the relevant local authority or clinical commissioning group
Staff received ongoing support from the management team through a programme of supervisions and appraisals and they had been trained to ensure they had the knowledge and skills to care for people. This included specialist training to meet the specific needs of the people at the service.
The registered manager was visible in the service and knew people living there very well. They had a detailed understanding of people's support requirements and told us they also worked shifts as a support worker 'on the floor'
People were supported to take part in a range of activities both in the community and in-house. Their activities schedules were recorded in their care plans... ranged from meals out, walking, shopping, bus trips and the cinema.
Activities are mostly community outings like shopping and cinema trips, with no specialist programmes or creative innovations mentioned.
ranged from meals out, walking, shopping, bus trips and the cinema.
Team meetings are held monthly but staff do not attend well, so teamwork discussions might feel limited.
Team meetings were held each month with staff at the service, although records showed these were not well attended by staff.
Staff appraisals repeat the same goals each year without more personal feedback from colleagues or people supported.
Although detailed, they were very repetitive as objectives for staff for the coming year were the same and more individualised feedback, such as from people they supported, and colleagues would demonstrate their values and behaviours.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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