Working at Carlton House Residential Care Home
2 The Avenue, Pinner, HA5 4EP
Operated by Carlton House Residential Care Home Limited
24 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Stable staffing with no agency use and an approachable manager creating a supportive team, but lack of regular supervision and inconsistent infection control hold it back."
Safety & Risk
5/10
!
Risk assessments were in place... Medicines were managed safely... systems and processes to safeguard people... but arrangements for preventing and controlling infection not consistently followed.
Staff Culture
7/10
✓
Staff felt supported and worked well as a team. 'The registered manager is very approachable', 'We work as a team here that's how it all comes together.'
Staffing Levels
8/10
✓
The provider had enough staff to care for and support people and did not use agency staff. People were supported by a staff team which included regular consistent staff which helped ensure people received continuity of care.
Training & Dev
5/10
!
Staff completed a range of training courses... but staff had not received regular supervision.
Management
7/10
✓
The registered manager was approachable and created an open culture... Staff and relatives spoke positively about the registered manager and their leadership. 'The registered manager is very approachable always there to help.'
Programmes
6/10
✓
The provider had recruited an activity coordinator... activities... included exercises in the garden, drawing, arts and crafts, having a local school come in to sing for people.
Points to consider
Staff do not get regular one-on-one supervision from managers.
Staff had not received regular supervision.
Infection control steps not always followed properly.
The provider had arrangements in place for preventing and controlling infection, but these were not consistently followed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews