Working at Carlton House
24 Wakefield Road, Leeds, LS26 0SF
Operated by J C Care Limited
16 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Positive culture and strong safety practices, but agency staffing pressures and basic training hold it back."
Safety & Risk
7/10
✓
Infection control improved, no longer in breach; incidents analysed monthly at reflective practice meetings; PRN protocols person-centred (2020 targeted inspection).
Staff Culture
6/10
✓
Positive feedback from stakeholders, relative and staff spoken with; positive rapport between people, staff and management (both reports).
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs; recent reduction in agency use but staff said it had negative impact on them and people.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received support and a variety of appropriate training; new staff complete induction and care certificate.
Management
6/10
✓
Registered manager in post; governance systems had improved and issues from previous inspection resolved (2020 targeted inspection).
Programmes
5/10
!
Per 2019 comprehensive inspection: People supported with sports, hydrotherapy, sensory activities, community outings, shops and local services.
Points to consider
Staffing is adequate but agency workers have put pressure on the team, even if it's improving now.
staff fed back to the inspector that agency use had a negative impact on them and the people, but they felt it was improving.
Only standard training like induction and care certificate, no specialist courses or funded qualifications.
New employees completed an induction. The care certificate training was used for people new to care; they also shadowed more experienced members of staff.
No activities coordinator or special programmes, so the job involves basic outings and community trips alongside routine care.
People were supported to follow interests and to take part in activities that are socially and culturally relevant to them... sports... hydro therapy and sensory activity... going out to the shops.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews