Working at Carlton Hall Residential Home and Village
Chapel Road, Lowestoft, NR33 8BL
Operated by Carlton Hall Limited
86 bedsResidential homesHomecare agencies
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Staff feel like an extended family with strong safety systems and varied activities, but no permanent manager in place yet."
Safety & Risk
7/10
✓
There were systems in place to reduce the risk of abuse... People received their medicines when they needed them... systems in place to learn lessons when... incidents happened... Records showed the service reported concerns to the appropriate professionals.
Staff Culture
6/10
✓
'I feel that we are not just colleagues, but more an extended family.'... 'All of the staff at Carlton Hall are amazing and so supportive not only to the other members of staff'
Staffing Levels
6/10
✓
Staffing levels were kept under review and recruitment was ongoing... 'There is enough staff, some [staff] moan but do not think they understand how good it is here.' Agency staff were also used, and the management team worked shifts.
Training & Dev
6/10
✓
Records and staff spoken with showed staff were provided with training relevant to their role... Newly recruited staff received an induction which incorporated the Care Certificate... Staff received one to one supervision meetings.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post. The previous registered manager... voluntarily cancelled their registration which was processed on 28 May 2022. There was a new manager who had submitted a registered manager application to CQC.
Programmes
6/10
✓
There was a programme of activities in place... ball games and dancing and singing... entertainer singing on the lawn... minibus and people could attend activities in the community... support provided to ensure they could continue with [individual interests].
Points to consider
No permanent manager in place yet, though a new one has applied to register.
At the time of our inspection there was not a registered manager in post. The previous registered manager, who is also a director of the organisation, voluntarily cancelled their registration which was processed on 28 May 2022. There was a new manager who had submitted a registered manager application to CQC.
Staffing is adequate with enough staff most days, but agency workers and managers cover shifts when needed.
Agency staff were also used, and the management team worked shifts, where required... 'l know sometimes the staff on the unit are stretched'
Only standard training and induction with some supervision, no specialist courses mentioned.
staff were provided with training relevant to their role and to meet people’s needs effectively. In addition, staff were provided the opportunity to obtain qualifications in care... induction which incorporated the Care Certificate... one to one supervision meetings
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews