Working at Carlton Court Care Home

People's medicines were managed and administered in a safe way by staff who had been trained to carry out the task. Risk assessments were in place and reviewed regularly to minimise the potential risk of harm to people during the delivery of their care.

Staff told us they found the registered manager and senior management team supportive and helpful. They said, 'Managers are flexible, caring and supportive', 'We get very good support from the management team. There are a lot of benefits for staff, for example, staff awards, vouchers and staff meals' and 'Senior managers are visible and approachable. It is a very nice and rewarding place to work. I would definitely recommend the home as a very good employer.'

There were enough staff available to ensure the safety of people. Staff we spoke with confirmed that staffing levels was good, and that the management focus was to ensure staff were always available to monitor people and their safety.

Per 2018 comprehensive inspection: Staff told us that they had received regular training which was confirmed by records seen. Training courses included; safeguarding, fire safety, distressed behaviour, dementia awareness, infection control and moving and handling.

Staff told us the registered manager had an open-door policy and was available to support them at any time. The staff we spoke with told us morale was good amongst the staff and the stable leadership from the registered manager was a contributing factor to this.

Per 2018 comprehensive inspection: People were supported to attend activities and there was a varied and imaginative activities timetable in place based on people's life histories and interests. ... three activities co-ordinators