Working at Carlisle Dementia Centre - Parkfield

Staff have to fit activities around basic care tasks because there is no dedicated activities coordinator yet.

Activities were in place but needed more work and staff to tailor them to meet individual needs. Currently staff fitted activities around their care work. This proved difficult. During the inspection it was agreed that another staff member would take on the role of activity coordinator as an additional part of their role and dedicated hours attached.

Management oversight has gaps because governance checks are not fully used and they did not openly tell a family about a recent incident as required.

Governance and quality assurance processes and procedures had not always been utilised fully... Duty of candour had not been followed in one recent incident.

Staff one-to-one supervision sessions are behind schedule and more training is needed on the IT system.

although one to one support had been less frequent than planned... Further training was required on the use of the IT system in use to ensure staff used to the full, including care planning and governance reports.