Working at Carleton House Care Home

Managers lack formal systems to check quality and spot improvements, so oversight is not as reliable as it should be.

There was a lack of a formal quality monitoring systems and processes. The only formal audits carried out in the service were on medicines, infection control, and food safety. No detailed service development plan was in place.

Staff have mostly just basic mandatory training, and low numbers have done other key courses like dementia care.

Staff received training in basic mandatory areas such as fire safety and moving and handling. Training records showed other subjects such as nutrition and person-centred care were available but the amount of staff who had undertaken training in these areas was low.

Activities are regular and basic with support for hobbies, but no coordinator or special programmes to add variety to the workday.

Regular planned activities in the home were provided to people. Staff also knew people's individual interests and hobbies and supported people to engage in these in addition to the planned activities.