Working at Carleton House
31 Lower Bank Lane, Fulwood, PR2 8NS
Operated by Liberty Optimum Care Ltd
12 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A positive culture with long-serving staff who feel supported and hands-on management, but basic training and activities without specialists hold it back."
Safety & Risk
7/10
✓
2020: Assured safe across IPC including PPE, testing, risk-assessed outings; per 2018: Good safeguarding, safe medicines, risk assessments managed.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff spoke positively about the culture and values, felt supported; 'It's a good place to work... We all get on. A lot of staff have been here a long time.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Enough staff with stable long-serving team, flexible levels; residents said 'There are enough staff; they are there if I need them'.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Regular training on health and safety, infection control etc., supervisions in place; staff said 'My training is all up-to-date. We get lots here.'
Management
7/10
✓
Per 2018 comprehensive inspection: Registered manager in post, family-run with owners hands-on; staff felt supported and acted on feedback like adding Film Club.
Programmes
6/10
✓
Per 2018: Supported hobbies, community activities, developed garden for artwork/growing; per 2020: COVID innovations like Pop Up Shop, book club, music club.
Points to consider
Staff numbers are enough with a stable team of long-term workers, but nothing about spare time for unhurried personalised care.
'There are enough staff; they are there if I need them' Per 2018 comprehensive inspection
Just regular basic training and supervisions, no specialist mental health courses or funded qualifications.
Training in health and safety, infection control, equality and diversity and fire safety Per 2018 comprehensive inspection
Varied community outings, gardening and hobbies plus some creative clubs, but no dedicated coordinator or specialist therapy programmes.
Supported with hobbies and interests, including activities in the local community... developed the external garden areas Per 2018 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews