Working at Carlene House
17 Woodcote Valley Road, Purley, CR8 3AL
Operated by Fircroft Services Limited
10 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Stable staffing with long-serving team members and enough people on shifts, but no registered manager affects leadership stability."
Safety & Risk
7/10
✓
People were safeguarded from abuse or harm and staff understood how to keep them safe. Medicines were managed in a safe way. Records showed that accidents and incidents were recorded in details and these were investigated by the manager.
Staff Culture
6/10
✓
There was an open culture within the service, which was focussed on people. Staff told us that the manager was supportive. One member of staff told us, '[Manager] is lovely, I can talk to them.'
Staffing Levels
8/10
✓
The provider did not use any agency staff. Some of the staff had worked at the service for a long time. People and their relatives told us there were enough staff working on each shift at the service.
Training & Dev
6/10
✓
Staff had attended various training programmes related to their roles, such as safeguarding adults, medicine management, infection control, moving and handling, first aid and health and safety. There was a system in place to monitor which training staff had attended and when they were due for refresher training.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. The provider explained that due to circumstances beyond their control, there was a delay in the application process for the manager to register with us.
Programmes
6/10
✓
Each person had an activity timetable for the week. On the day of our visit, some people went out in the community to take part in different activities. Staff encouraged and supported people to stay in touch with their relatives... attend [a club] every week.
Points to consider
No permanent manager in post, which means leadership might lack full regulatory stability.
The service did not have a manager registered with the Care Quality Commission. The provider explained that due to circumstances beyond their control, there was a delay in the application process for the manager to register with us.
Training is standard mandatory stuff like safeguarding and first aid, no specialist development or funded qualifications.
Staff had attended various training programmes related to their roles, such as safeguarding adults, medicine management, infection control, moving and handling, first aid and health and safety.
Activities follow a basic weekly timetable with outings and community trips, no specialist programmes to vary the workday.
Each person had an activity timetable for the week. On the day of our visit, some people went out in the community to take part in different activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews