Last updated: 9 February 2026
"Staff feel positive about the new manager and changes with enough carers, but lack of activities leaves residents bored and training has gaps."
Pre-employment checks had not been consistently completed. Systems for the management of medicines required improvement.
Staff were positive about the changes. Staff had confidence in the new manager.
There were enough staff to support people with their personal care. Agency staff were used to cover any gaps in the rota.
A training matrix showed there were some gaps in training updates, including some staff whose training had expired in three or more areas. The manager told us they were prioritising training updates.
A new manager was in post; they had identified areas for improvement and were working with staff to implement changes where required. Staff were positive about the impact the new manager was having on the service.
Some people and relatives told us they did not always have enough to occupy them and were sometimes bored. The manager told us they had identified this as an area for improvement.
No activities programme or coordinator right now, so residents sometimes get bored and the role is mostly routine personal care.
Some people and relatives told us they did not always have enough to occupy them and were sometimes bored.
Some staff training is out of date in three or more areas, so only basic training with gaps.
A training matrix showed there were some gaps in training updates, including some staff whose training had expired in three or more areas.
Recruitment checks were incomplete for some staff and medication records have gaps that increase risk.
Pre-employment checks had not been consistently completed. Handwritten entries had not been counter signed in line with national guidance.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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