Working at Caring Hands (Wiltshire)
Battle Lake Farm, Swindon, SN5 0AA
Operated by Mrs Vicki Ann Fowler
7 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"A caring culture and supportive leaders, but no regular activities programme and delays in reporting safety concerns hold it back."
Safety & Risk
5/10
!
The provider did not always share concerns quickly and appropriately. The provider had identified one occasion when people had not received care in the way it was planned... the incident was not shared with the local authority safeguarding team or the Care Quality Commission.
Staff Culture
8/10
✓
Staff told us the provider and registered manager gave them excellent support to do their job well. Comments from staff included, “They support us both at work and in our personal life” and “They are so caring and compassionate towards us staff”.
Staffing Levels
6/10
✓
There were enough qualified, skilled and experienced staff... People told us there were enough staff to meet their needs and staff had the right skills and knowledge to safely support them.
Training & Dev
6/10
✓
New staff received an induction which included training and shadowing experienced staff. Records demonstrated staff had regular supervisions and an annual appraisal.
Management
7/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
Programmes
4/10
!
People had received exceptional support to maintain their social and cultural life. Examples included the provider making arrangements to support a person and their spouse to visit a holiday lodge... Another person had been supported to host a wedding reception.
Points to consider
No regular activities programme or coordinator, so the role is mostly routine personal care with occasional special outings.
group activities only happened where people wanted to do things together.
One time care was not given as planned and it was not reported to authorities right away.
the provider did not always share concerns quickly and appropriately. The provider had identified one occasion when people had not received care in the way it was planned... not shared with the local authority safeguarding team or the Care Quality Commission.
Only standard training and supervisions, no specialist courses or funded qualifications mentioned.
The registered manager had a record of training staff had completed and a system to plan when refresher courses were needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews