Last updated: 9 February 2026
"A family-like culture with strong staff retention and supportive management, but basic activities and routine personal care hold it back."
Staff understood the different types of abuse... confident the registered manager would listen to any concerns... The registered manager monitored accidents and incidents... to take learning from untoward incidents.
A staff member told us, 'We [people, staff and families] are all one big family.' Staff had previously left but returned because they enjoyed working there so much. Staff spoke passionately about each person.
Staff were available at the times people needed them. The registered manager explained they were happy with the staffing levels at the service and felt able to support people appropriately.
Staff undertook relevant training and support was provided through regular supervision and being part of a small well-knit team.
Staff told us they enjoyed both working at the service and working with the registered manager. Staff described an open and inclusive environment where staff were encouraged to contribute to people's care planning.
People contributed their ideas for activities they wanted to take part in during regular meetings. For example, one person... ten pin bowling... particular take away meal... birthday party.
No activities coordinator or special programmes, just basic outings like bowling, takeaways, and parties, so the role is mostly routine personal care.
People contributed their ideas for activities they wanted to take part in during regular meetings. For example, one person had expressed a wish to have a particular take away meal and this was arranged for them. One relative told us about their family member participating in ten pin bowling
Staffing covers needs okay with some long-term staff, but no staff saying workloads are easy or super stable team.
Staff were available at the times people needed them. The registered manager told us that a number of staff had worked at the service for many years... The registered manager explained they were happy with the staffing levels
Only standard training and regular supervisions, no specialist courses or funded qualifications for career growth.
Staff undertook relevant training and support was provided through regular supervision and being part of a small well-knit team.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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