Last updated: 10 February 2026
"Good management support, stable staffing and positive culture, although some training is late and activities are basic."
Staff understood how to safeguard people from harm... People received their medicines as prescribed... The registered manager analysed accidents and incidents.
Staff told us they really enjoyed working at the service, and one said they felt the registered manager was 'thorough but fair.'
There were enough staff on duty throughout the day and night to meet people's needs; and the service had a stable staff team.
Staff told us they had undertaken regular training... We found that some staff had not undertaken the on-line training within the timescales expected by the provider.
The registered manager provided good support to the staff group, and to people who lived at the home.
People were supported to follow their interests... massage therapist... playing games... shopping... holiday to Lanzarote... day trips to the Black Country Museum and Twycross Zoo.
Some staff training is late because there is not enough computer access during shifts.
We found that some staff had not undertaken the on-line training within the timescales expected by the provider. We were told that only one of the bungalows had a computer and Wi-Fi.
No full activities programme or coordinator, so activities are basic trips and games fitted around care.
People had opportunities to pursue their interests and hobbies, and social activities were offered... On the day of our visit a massage therapist was at the service... went out shopping... memory books showed activities.
Staffing is enough to meet needs but nothing extra for unhurried care.
There were enough staff on duty throughout the day and night to meet people's needs.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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