Working at CareTech Community Services Limited - 82 Chaucer Road

Risk assessments and care plans are not personalised or up to date so you cannot be sure you are supporting people with their latest needs.

Risk assessments for individuals were in place but were not personalised. We found examples where these contained other people's names and lacked specific details.

Medication processes have gaps like missing updates for new medicines or unclear PRN guidance so you risk giving wrong support.

This had recently changed, and the old medicine had been disposed of. However, this was done before the new medicine was available for the person.

No real activities programme or coordinator so most of your day is routine care with little variety or creativity.

People were not being consistently supported to discuss their goals and outcomes they wanted to achieve. People spent a lot of time doing the same things.