Working at CareTech Community Services Limited - 68 West Park Road

Unexplained bruising on residents was not reported to managers or safeguarding teams, so causes and risks were not checked.

We saw failure to report some bruising on a person to a team lead or manager had resulted in a failure to investigate the concern. The concern had also not been shared with the local safeguarding team for further investigation.

Management checks are weak and miss risks, letting staff go a year or more without supervisions.

A system to ensure staff received adequate supervision had failed to enable the management team to identify and act on the fact that some staff had not received formal supervision for over a year.

They use agency staff regularly but those workers skip key training like safe restraint that permanent staff get.

However, agency staff supporting the same people were not provided with the same accredited training. Agency staff also received little or no formal supervision.