Working at CareTech Community Services Limited - 34 Porthill Bank

No permanent manager in post, and the new manager is splitting time across three homes.

The service did not have a manager who was registered with the Care Quality Commission. A new manager had been employed and they were also managing two other services.

Gaps in mandatory training, with some staff missing first aid and epilepsy courses even after months on the job.

Five of the staff had not received training in emergency first aid and 11 had not received epilepsy awareness training. Staff had been at the service for periods between eleven and four months.

High staff turnover with 18 people leaving in the last year, causing inconsistent care and cancelled activities.

high staff turnover at the home. 18 staff had left the service in the last 12 months for various reasons.