Last updated: 9 February 2026
"Staff feel listened to in a positive culture with regular meetings, but no registered manager, high staff turnover, and training gaps hold it back."
Staff deployment and arrangements for one to one observation for people were not always robust to ensure one to one support for each individual was maintained.
Staff told us they were able to share their views on how the service could be improved and they felt listened to. There were regular staff meetings where challenges and planned developments were discussed.
Relatives also raised concerns regarding inconsistences of care due to high staff turnover at the home. 18 staff had left the service in the last 12 months for various reasons.
The provider had not always ensured that training in areas they deemed mandatory for the role had been provided in a timely manner when staff commenced employment. Five of the staff had not received training in emergency first aid and 11 had not received epilepsy awareness training.
The service did not have a manager who was registered with the Care Quality Commission. A new manager had been employed and they were also managing two other services.
We received mixed feedback from relatives regarding people's access to activities... some activities are affected by staff shortages.
No permanent manager in post, and the new manager is splitting time across three homes.
The service did not have a manager who was registered with the Care Quality Commission. A new manager had been employed and they were also managing two other services.
Gaps in mandatory training, with some staff missing first aid and epilepsy courses even after months on the job.
Five of the staff had not received training in emergency first aid and 11 had not received epilepsy awareness training. Staff had been at the service for periods between eleven and four months.
High staff turnover with 18 people leaving in the last year, causing inconsistent care and cancelled activities.
high staff turnover at the home. 18 staff had left the service in the last 12 months for various reasons.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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