Working at CareTech Community Services Limited - 25 Garrads Road
25 Garrads Road, London, SW16 1JS
Operated by CareTech Community Services Limited
14 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive visible management and a dedicated team who love their job, but basic activities and standard training limit appeal."
Safety & Risk
6/10
✓
People were kept safe from avoidable harm... but some mental capacity assessments required more information and large prescription medicines were not counted down (immediate action taken).
Staff Culture
7/10
✓
Staff said, 'We are in the job for the job and not for money' and 'I love the people I care for and the team, we get the job done.'
Staffing Levels
6/10
✓
The service had enough staff, including for one-to-one support for people to take part in the activities of their choice. Staff were visible and available throughout the day.
Training & Dev
6/10
✓
Staff received training appropriate for their role. They planned to complete a training course for learning disabilities which was recently introduced.
Management
8/10
✓
Management were visible in the service, approachable... Staff: 'The [registered] manager is very supportive, ready to listen. He is the best manager I have ever worked for... no task he cannot do, from caring to the top.'
Programmes
5/10
!
Per 2019 comprehensive inspection: people partook in arts and crafts, sensory activities, drama therapy, movie nights, attended day centre, went on bus rides to park; one relative felt activity schedule could be improved.
Points to consider
Activities are basic like arts and crafts, sensory work, drama, movies and outings, so the job involves mostly routine personal care.
Per 2019 comprehensive inspection: arts and crafts, sensory activities, drama therapy and movie nights.
Staff get standard training needed for the job, but no specialist courses, funded qualifications or regular supervision mentioned.
Staff received training appropriate for their role. They planned to complete a learning disabilities training which was recently introduced.
Staffing is enough to cover shifts safely and do one-to-ones, but no details on stable teams, low agency use or light workloads.
The service had enough staff, including for one-to-one support... staffing levels varied depending on the people's care needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews