Working at CareTech Community Services Limited - 19 Wheelwright Road
19 Wheelwright Road, Birmingham, B24 8PA
Operated by CareTech Community Services Limited
6 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.3/10
Key Finding
"Staff feel supported by the manager, but high staff turnover, fire safety concerns and lack of activities hold it back."
Safety & Risk
3/10
✕
Where people were at risk of choking, we found insufficient risk assessments had been put in place and specialist guidance had not been consistently followed by staff.
Staff Culture
6/10
✓
Staff felt supported by the registered manager. One member of staff told us, 'Yeah, I do feel supported.'
Staffing Levels
4/10
!
There had been the need to use regular agency staff due to high staff turnover at the service.
Training & Dev
5/10
!
We noted that some staff had outstanding refresher training to complete. The registered manager had already noted this, and a plan was in place to ensure staff completed this training.
Management
4/10
!
The provider's governance systems had not enabled them to address fire safety concerns within the building. This had left people at potential risk of harm.
Programmes
2/10
✕
People had not consistently been supported to participate in social and leisure activities based on their interests.
Points to consider
No activities programme or creative engagement, so the role is mostly routine personal care with little variety.
People had not consistently been supported to participate in social and leisure activities based on their interests.
Choking risks, seizure plans, and fire safety issues not managed well, making the workplace feel unsafe.
The provider had not always identified or mitigated the risks associated with people's care.
High staff turnover leads to regular agency workers, so less stable team and consistency.
There had been the need to use regular agency staff due to high staff turnover at the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews