Working at CareTech Community Services Limited - 15 Brooklyn Road
15 Brooklyn Road, Cheltenham, GL51 8DT
Operated by CareTech Community Services Limited
6 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported in an open culture with strong leadership and stable staffing, but activities lack variety without specialist programmes."
Safety & Risk
7/10
✓
Risks closely monitored and reviewed, incidents recorded with analysis and lessons shared; medicines stored, recorded and administered appropriately.
Staff Culture
8/10
✓
Open and transparent person-centred culture; staff felt well supported, appreciated and valued.
Staffing Levels
7/10
✓
Service fully staffed with safe numbers on duty, enough for regular community outings; financial incentive for retention, some longstanding staff knowing people well.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: specialist training for behaviours which may challenge, care development programme based on care certificate for new staff, regular supervision.
Management
7/10
✓
Strong visible leadership and management role models provided consistent supportive guidance; staff said registered manager was 'firm but fair, very clear... taking the improvement... very seriously'.
Programmes
6/10
✓
Per 2019: weekly activities chart with bus trips, parks, other services visits, family BBQs; 2020: people observed out on activities morning and afternoon.
Points to consider
No activities coordinator or specialist programmes, just basic weekly outings and trips so the job lacks variety beyond personal care.
Per 2019 comprehensive inspection: People had a chart of weekly activities. Some of these were trips out on local bus routes which people enjoyed, local parks and visiting other services in the area. However, one family member we spoke with was not convinced the activities were mentally stimulating and wanted to see more variety and creativity for people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2020
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews