Working at Carers Choices
The White House, Benfleet, SS7 1BU
Operated by Carers Choices
2 bedsResidential homesHomecare agencies
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel valued and supported by open management with strong safety measures, but activities remain basic and routine."
Safety & Risk
8/10
✓
There were safeguarding procedures in place to protect people from harm and abuse. Individual risks to people had been identified, managed and reviewed... systems in place to monitor incidents and accidents.
Staff Culture
8/10
✓
Staff told us, "Management is open and transparent... [Registered manager] is brilliant, if you have a problem she is there for you and... listens to us".
Staffing Levels
6/10
✓
There were sufficient numbers of staff to meet the needs of people using the service, and people received care and support from a consistent team of staff.
Training & Dev
6/10
✓
Newly appointed staff received an induction... supported to complete the Care Certificate... received regular supervision and a yearly appraisal of their performance.
Management
7/10
✓
Staff were well supported and valued by the registered manager and shared the registered manager's philosophy of promoting a positive person-centred culture.
Programmes
4/10
!
Implementing a document called 'Simple Pleasures'... Each support worker is completing this document... for example if [person] is in bed on arrival, they like to stay in bed and have a cup of tea before care.
Points to consider
Work is mostly routine personal care during home visits, with only basic notes on small preferences like having tea first thing.
'Simple Pleasures'... little things that can make such an impact... if [person] is in bed on arrival, they like to stay in bed and have a cup of tea before care
Staff numbers are enough to cover all visits with the same team coming back, but no word on easy workloads or super low staff turnover.
sufficient numbers of staff to meet the needs... consistent team of staff... no missed calls
Training covers basics like inductions, Care Certificate and check-ins, but lacks specialist courses or clear career progression for everyone.
induction... Care Certificate... regular supervision and a yearly appraisal
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews