Working at Care Services (UK) Limited - 37 Wolseley Road

Fire safety risks were not managed properly with no recent assessments and doors wedged open.

Fire risks had not been regularly assessed. There had not been a risk assessment for fire safety for the building since September 2017. The registered manager and staff were aware that three fire doors were regularly kept open by the use of door wedges.

Managers quality checks missed key issues like fire safety so oversight feels unreliable.

the audits undertaken were ineffective, for example the audits relating to premises had not identified that a fire risk assessment had not taken place for some years.

No activities programme or coordinator so the job is mostly routine care and people get bored.

Two relatives told us they thought their loved ones were bored and did not have enough stimulation. A member of staff confirmed that there is room for improvement especially around support and not care, we need to promote independence more.