Working at Care Services (UK) Limited - 20 Talbot Street
20 Talbot Street, Rugeley, WS15 2EQ
Operated by Care Services (UK) Ltd
5 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Approachable manager, good training and enough staff create a positive culture, but missing night risk plans need attention."
Safety & Risk
4/10
!
There was no documented assessment and management plan to show how risks were managed at night whilst there were no waking staff on duty.
Staff Culture
6/10
✓
The registered manager and staff created a positive culture and there were systems in place to review and learn from incidents. Staff said the manager was approachable.
Staffing Levels
6/10
✓
There were enough, safely recruited staff to meet people's needs. One relative told us, 'There are always enough staff on duty, they are never short of staff.'
Training & Dev
7/10
✓
Staff told us they received an induction which included in house training and working towards the care certificate and nationally recognised qualifications. Staff had regular supervision.
Management
7/10
✓
Staff told us the registered manager was approachable and they could raise things with them and make suggestions.
Programmes
5/10
!
People were supported to access activities they enjoyed including community outings, holidays and Christmas events. A relative said they go out all the time.
Points to consider
Risk plans are missing for night time when only a sleeping staff member is on duty.
there was no documented assessment and management plan to show how risks were managed at night. Staff told us people were supported at night by an on-call staff member that slept on the premises
No activities coordinator or specialist programmes, just basic outings, holidays and events.
People were supported to access activities they enjoyed. A relative told us, '[Person's name] goes out all the time, there are so many different things going on, they have holidays and they were so busy at Christmas.'
Staffing is adequate with enough for one-to-one support but no details on low staff turnover or no agency use.
There were enough, safely recruited staff to meet people's needs. Staff we spoke with felt there were enough of them to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews