Last updated: 10 February 2026
"Supportive management, good training, and low staff turnover foster a positive culture, but basic staffing planning and no activities coordinator are drawbacks."
Staff were trained and supported to understand safeguarding... Safety risks to people were managed well. The Registered Manager and staff assessed and reviewed safety risks... There were clear processes to review and analyse accidents and incidents, to learn from them.
Staff told us there had been a huge improvement with freedom to speak up... 'I feel able to approach management if I have concerns. I have raised concerns, and these have been dealt with straight away.' We observed a culture where staff and management acted with openness, honesty, and transparency.
We saw there were enough staff to provide support to people safely... Relatives told us there were enough staff, and any needs were responded to quickly. 'Not a large turnover of staff so they are all familiar with each other.'
Staff had completed appropriate training. The Registered Manager told us... 'I am proud of the training staff have completed and have 94% compliance, this is a massive difference to when I started.' Staff spoke highly of the training... 'I completed some really good training to support people with challenging behaviour.'
Staff spoke positively of the Registered Manager... The staff felt supported, and able to raise any issues or concerns openly. One staff member told us, “Management are really caring, supportive and the manager has made so much improvement to the home.”
People were supported to access the local community... On the day of the site visit we saw all the people... out within the local communities. Two people... to karaoke and out to lunch... gym, swimming once a week... daily walks.”
Staffing levels are adequate with low turnover and enough people on shift, but no special tools or planning beyond basic requirements to ensure perfect match to needs.
The provider and the Registered Manager told us they didn’t use any tools to determine staffing numbers. Staffing numbers was based on people’s commission support, but they often staffed over them hours to ensure people have the support and care they needed.
Varied outings like college, gym, swimming and community trips keep things interesting, but no dedicated activities coordinator or specialist programmes mentioned.
People were supported to access the local community and be involved in local events... we saw all the people living at the service out within the local communities. Two people were supported to go to karaoke and out to lunch with two staff... gym. [person] goes swimming once a week.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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