Working at Care @ Rainbow's End

Staff were trained and supported to understand safeguarding... Safety risks to people were managed well. The Registered Manager and staff assessed and reviewed safety risks... There were clear processes to review and analyse accidents and incidents, to learn from them.

Staff told us there had been a huge improvement with freedom to speak up... 'I feel able to approach management if I have concerns. I have raised concerns, and these have been dealt with straight away.' We observed a culture where staff and management acted with openness, honesty, and transparency.

We saw there were enough staff to provide support to people safely... Relatives told us there were enough staff, and any needs were responded to quickly. 'Not a large turnover of staff so they are all familiar with each other.'

Staff had completed appropriate training. The Registered Manager told us... 'I am proud of the training staff have completed and have 94% compliance, this is a massive difference to when I started.' Staff spoke highly of the training... 'I completed some really good training to support people with challenging behaviour.'

Staff spoke positively of the Registered Manager... The staff felt supported, and able to raise any issues or concerns openly. One staff member told us, “Management are really caring, supportive and the manager has made so much improvement to the home.”

People were supported to access the local community... On the day of the site visit we saw all the people... out within the local communities. Two people... to karaoke and out to lunch... gym, swimming once a week... daily walks.”