Last updated: 9 February 2026
"Staff receive regular training and supervision in a positive, caring culture, but no registered manager and weak audits miss medication and safety issues."
Written guidance was not always in place when people were prescribed medicines to be given 'when required.' Records for the application of creams were inconsistent... The stock count of some medicines had not been maintained accurately... Weekly checks on the water temperatures... had shown that the water was sometimes hotter than the recommended maximum temperature. However, no action had been taken.
Staff and relatives spoke positively about the home. One care assistant told us, 'I like that I make a difference. We have a good team and a good manager.' During our inspection we observed positive and caring interactions between people and staff.
There were enough staff to meet people's needs and support them appropriately. Staff were recruited safely. The correct pre-employment checks had been completed prior to new staff starting work.
Per 2019 comprehensive inspection: Staff had completed training in all the mandatory topics and had either completed or were doing a national vocational qualification. Staff received regular supervision.
The home owner was in the process of registering with the CQC to become the registered manager. The provider used a range of audits and monitoring systems to assess the quality of the service... However, the shortfalls we identified at this inspection had not been picked up by these audits.
Staff helped people participate in activities within the home, such as board games, craft sessions and celebrations of events, such as birthdays.
No permanent manager registered yet, and oversight is weak since audits missed problems like medication errors and hot water risks.
The home owner was in the process of registering with the CQC to become the registered manager... audits and checks were completed regularly, some were not effective and action had not always been taken when problems were identified.
Medication records have errors like missing guidance for as-needed drugs, inconsistent cream applications, and inaccurate stock counts.
Written guidance was not always in place when people were prescribed medicines to be given 'when required.' Records for the application of creams were inconsistent... The stock count of some medicines had not been maintained accurately.
Only basic activities like board games and crafts with no dedicated coordinator, so the role stays mostly routine personal care.
Staff helped people participate in activities within the home, such as board games, craft sessions and celebrations of events, such as birthdays. Per 2019 comprehensive inspection: The home did not employ an activities coordinator.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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