Working at Care Assist in Harrow (Whitehall Road)
2 Whitehall Road, Harrow, HA1 3AJ
Operated by Care Assist Limited
6 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported with good teamwork and a positive culture, but missing protocols for as-needed medicines affect safety."
Safety & Risk
4/10
!
One person in the home was prescribed medicines on a when required basis. However, at the time of the inspection we found no protocol providing guidance to advise staff on when and how to give these medicines.
Staff Culture
6/10
✓
Staff spoke positively about working at the home. They described a positive and inclusive culture within the home. They felt able to speak openly with management and described the registered manager as approachable.
Staffing Levels
6/10
✓
Enough staff were deployed to safely meet the needs of people. Staffing levels were determined by people's needs and were reviewed.
Training & Dev
6/10
✓
Staff received training in topics including, safeguarding, behaviour that challenges, moving and handling, fire awareness, medicines administration, food hygiene and first aid. Records showed staff received regular training updates.
Management
6/10
✓
Staff spoke positively about their experiences working at the home. They said that there was good teamwork in the home and they received support from the registered manager.
Programmes
6/10
✓
Each person had their own activities timetable so that people were able to engage in meaningful activities. People had a range of activities to support their emotional, physical and social needs.
Points to consider
Missing instructions for when to give as-needed medication, and some meds stored without a lock at first.
no protocol providing guidance to advise staff on when and how to give these medicines. ... inhaler medicine which needed to be stored in a fridge. We observed that it was stored in a separate refrigerator in the kitchen, but this was not locked.
Staffing levels are adequate but nothing special, no details on stable team or low agency use.
The home had adequate staffing levels and staff were able to attend to people's needs.
Only standard training like safeguarding and moving people, no specialist courses or funded qualifications.
Staff received training in topics including, safeguarding, behaviour that challenges, moving and handling, fire awareness, medicines administration, food hygiene and first aid.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews