Working at Caradon
Shortthorn Road, Norwich, NR10 5NU
Operated by Caradon Healthcare Ltd
6 bedsResidential homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.9/10
Key Finding
"Staff feel proud and valued with approachable management, stable staffing and good training, but activities are basic without a dedicated coordinator."
Safety & Risk
7/10
✓
Incident management and communication were effective... A serious incident had been recorded and staff and people using the service were adequately supported and lessons learnt.
Staff Culture
9/10
✓
Staff told us 'best job I ever had.’ ‘brilliant.’ ‘Like getting the best out of people'. Staff were keen to speak to us and were proud of their job.
Staffing Levels
8/10
✓
The service was fully staffed and agency use was rare. agency staff were kept to a minimum... Some staff from the bank or agency went on to be permanent members of staff.
Training & Dev
8/10
✓
Training compliance was seen to be very good. Staff had requested more Proact Scipr training... and the manager had delivered this.
Management
8/10
✓
The manager and deputy were visible on site and available to chat to staff. Staff were complimentary about... the management who they described as very approachable.
Programmes
6/10
✓
We saw people taking part in a well being walk during our second visit, and spending time in the garden. A person was supported by staff to clean the chicken enclosure and feed them.
Points to consider
Activities are basic like daily walks, gardening, and feeding chickens, with no dedicated coordinator or specialist programmes to add variety to the role.
The service had started a daily well being walk... We saw people being supported to take part in gardening and taking care of chickens in an enclosure.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews