Working at Caradoc House Residential Care Home

Not enough care staff on shifts, so workers have to handle cleaning too and nights have just one person not trained for medications.

There were not enough staff deployed. Care staff were expected to complete cleaning tasks along with their care duties as there was no designated domestic support. This resulted in parts of the home being visibly dirty putting people at risk of harm from communicable illnesses.

No effective manager oversight, rarely see the manager and little direction given.

Staff told us they very rarely saw the registered manager and there was little or no direction from them.

Unsafe conditions like unsecured chemicals and medication storage errors make the workplace risky.

People had access to harmful substances. We found bleach, weed killer, cleaning chemicals and building materials which were left unsecured throughout the premises.