Working at Capwell Grange Care Home

Managers sometimes miss signs of possible neglect like cuts and bruises on new residents and have gaps in quality audits.

the managers of the bungalows and the registered manager had not identified other potential signs of abuse when people new to the home arrived with other injuries such as cuts or bruises.

Staffing levels are enough to meet needs but nothing special with no info on low agency use or stable long-term team.

We observed, and we were told by staff and people's relatives there were enough staff to meet people's needs.

Some gaps in safety like not spotting all abuse risks on arrival, wrong mattress settings, and poor medicine record audits.

We found some shortfalls in the recording and auditing of people's medicines... mattress checks to promote people's skin integrity, were not effective.