Last updated: 10 February 2026
"Supportive managers and proactive safety culture, although busy mealtimes and basic activities hold it back."
Proactive safety culture with strong safeguarding, good risk management including positive risk-taking, safe medicines, and lessons learned from incidents.
Staff feel listened to with regular meetings, open door policy, and freedom to speak up: “I know that there is a good open door policy... Team leaders are supportive too.”
Staff were generally positive about staffing levels but noted busy periods like mealtimes may need extra staff and shifts are mostly covered via employee chat group requests.
Staff received necessary training for roles and inductions have improved with heavy support for new starters for 3 weeks.
The registered manager and deputy manager had an open door policy and staff gave positive feedback: “Yes, they listen to me... [Name] is a good manager with any issues. They are so helpful.”
Per 2018 comprehensive inspection: People supported with varied activities including jigsaws, projects, community outings to cafes and shopping, holidays, and local fete with school visits.
Staffing is adequate but gets busy at mealtimes and managers sometimes ask staff to cover extra shifts via chat group.
One or two staff identified there were busy periods where an extra member of staff may be useful such as mealtimes... They (managers) do try to cover shifts... on an employee chat group thing. They (shifts) are mostly covered.”
Only standard training and good inductions for new staff, no specialist courses or funded qualifications mentioned.
Staff supporting them had received the necessary training... Inductions have improved vastly... supported heavily for 3 weeks and topped up with HS, etc.”
Activities are regular with some variety like outings but no dedicated coordinator or specialist programmes named.
People... able to give examples of the social activities they undertook and how they were able to choose what and when they did things.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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