Last updated: 10 February 2026
"A positive staff culture and supportive management, but basic activities and occasional agency staffing hold it back."
There were a few gaps in medicines administration records (MARs) identified at this inspection... We were assured that this issue was under close review.
Staff felt respected and supported. There was a positive attitude in the staff team with the aim of trying to provide the best care possible for the people living at the service.
There were sufficient numbers of staff employed, and on duty, to meet people's assessed needs. Agency staff were used when required.
Staff received appropriate training and support to enable them to carry out their role safely, including dementia care training.
Staff told us the manager and the provider of the service were available and assisted them as required. They went on to say how they were approachable and listened when any concerns or ideas were raised.
There was time for people to have social interaction and staff assisted people with activities in the afternoons.
Just basic activities in the afternoons helped by care staff, no dedicated coordinator or varied programme so the job is mostly routine personal care.
staff assisted people with activities in the afternoons.
Staffing is adequate but they use agency workers sometimes and had shortages from a recent Covid outbreak.
Agency staff were used when required. The service had recently had an outbreak of Covid-19 which had led to some staff shortages, but were now returning to pre-outbreak levels.
Only standard training like induction, dementia care and medicines, no specialist courses or funded qualifications for career growth.
People were supported by staff who completed an induction, training and were supervised. Staff received appropriate training and support... including dementia care training.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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